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FAQs

How to use them?

Press the back button for 1.5 seconds and take them out of the charging case. Your phone will automatically connect with the NitePods and they will be ready to use!

How long does shipping take?

You'll receive a tracking code for your order in the shipping confirmation email.

All NitePods packages are shipped from our warehouses in Asia and the United States; delivery times will vary based on your proximity to the city. Typical shipping windows are:

USA: 7-20 business days*

International: 10-20 business days

*P.S. Due to high volume and Coronavirus, our current warehouse processing time is 5-7 business days, depending on the item you ordered.

How can I track my order?

You can track your order here.

What happens if you do not get your package?

Please contact us immediately, this is very important to us! Our goal is to make sure our customers are happy and satisfied. If you do not get your package, we will open an investigation with our Shipping Carriers as to why you have not received that package.

Return, Cancellation & Refund Policy?

BatPods will accept any cancellations or refunds within 1-hour upon purchase. However, any cancellations and refunds are subject to a 30% Restocking Fee.